Who we are
Our website address is: http://www.sreemadhavasilks.com. We are fully committed to protecting your privacy. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
The type of information we may collect from you includes: Your Name, Address, Phone Number, Email Address, Identification Proof
The information you provide us will be secure and will not be shared with any third party without your explicit consent.
We at Madhava recognize your right to confidentiality and are committed to protecting your privacy. Madhava does not furnish any identifiable information at the individual level regarding its customers to any third party. The information you give to us is held with the utmost care and security. This information is collected primarily to ensure that we are able to fulfill your requirements and to deliver you a truly personalized shopping experience. When navigating our web site, personal information about you is not collected automatically or without your knowledge
We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third-parties for research and advertising purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.
How do we use “cookies”?
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. As is the case with many web sites, certain pages of Madhava’s web site may utilize a common technology known as “cookies” to collect and/or store information about you. A cookie file cannot be executed as a code or deliver virus.
These files in no way allow us to access your hard drive at anytime; it only allows your system to tell us that you have previously visited our site.
We at Madhava don’t make our customer uncomfortable by frequently sending mails regarding new schemes latest arrivals etc. We would be sending you mails only regarding your order details and any correspondence regarding your order only. At no point will your email id be furnished to any of our marketing associates or any third party.
In summary we respect the privacy of our customers completely. We use the information we collect on the Store to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.
SHIPPING POLICY
Where Do We Deliver? We deliver to cities and towns all over India where trusted courier services. We request you to provide your full address at the time of order with the Zip Code and Phone number in order to make the delivery process smooth & efficient. We ship to most countries overseas. The shipping rates are dynamic. The more products you order the lower the shipping cost per product.
Shipping In India
We offer free shipping for sarees to be delivered within India for orders whose total value is above Rs.10,000. Please ensure you provide us with the complete details of the person being shipped to. If you require sarees to be delivered on any particular date, please write to us. We will try our best to deliver on the requested date.
Transit Time
We ship all orders through fastest possible & reputed courier services who deliver within 4-7 working days (post-dispatch) or more depending on the location. These dates are not binding on us as a third party provides the service. For shipping overseas, the delivery time may vary from 4-7 working days (post-dispatch) depending on the destination. We cannot be held responsible for any unforeseen delays from the carriers end.
Transit & Charges
We will provide you with the tracking number as soon as the goods are dispatched. The Entire order will be shipped once all the products are available. Any inward taxes or duties as applicable in line with the laws of the respective country or state will have to be borne by the customer.
Address change requests:
Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may send your alteration request to support@madhavacreations.com and the needful will be done.
Packing method –All products are first polythene packed then put in corrugated box. All orders are shipped by 1st class air courier services and home delivered within approximately 3-5 working days after dispatch of the shipment.
PAYMENT POLICY
Our Payment Methods include Net banking, PayPal and CC Avenue. Both gateways offer complete security in your payment transactions. Customers can pay through any of the cards that are accepted by the above gateways. Any partial or full refunds in case of unavailability of the product will be credited back to the respective accounts through which we have received payments.
The price of the product mentioned in the website is final and we do not offer discounts of any nature.
Madhava Silks is not responsible if any form of fraud occurs while you are making payments as all transactions are done on the respective payment gateway partner ’s website. However we do promise you to help in whatever way possible in case you are facing difficulty while making payments. Cash on delivery option is currently not available on our website.
BLOUSE / FALLS STITCHING
Customers are advised to check and review their blouse measurements before submitting them. In case you’ve forgotten to provide some information while placing the order, you can always write us an email and we will be happy to do whatever is possible. Any change for measurements that are not informed within 2hours of placing the order will not be entertained.
What happens if my order is lost in transit ?
If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any question about our shipping policies, please email as at sreemadhavacreations@gmail.com
